sbFirstDay - big world. stand out.

Q: Do I need to set up an email server on my laptop to use the promotional email module?

A: No. The "Send Email" and the "Send Promotions" windows hook up to your free web mail, such as Hotmail, Gmail, etc. All you need is a connection to the internet.

 

Q: Can I send text messages to a customer's cell phone with sbFirstDay?

A: Yes. You don't even need a text plan or cell phone yourself. The text messages you send are sent at no cost to you. Your customers would have to have an active text plan on their cell phones, of course. All you need, however, is a connection to the internet.

 

Q: Must I have an internet connection to use sbFirstDay?

A: No. Many of our customers don't have an internet connection available at their place of business. A cool feature is that if you want to email customer receipts to a customer, you can queue the receipts for sending later when an internet connection is available. To send all of your queued receipts, just click on the "Send Promotional Email" icon (looks like a blue envelope) and click the Send Queued Receipts button. Pretty cool.

 

Q: I'm a new grad hair stylist working for a salon on a commission basis. Would there be any advantage to me having sbFirstDay

A: Definitely. sbFirstDay has a terrific customer management system that allows you to begin building your customer base from the first day. For example: you can send beautiful, full-color, marketing emails, birthday greetings, thank you notes, and sale announcements to one or all customers with the click of a button. You can also send out on-the-fly email blasts with important messages to all of your customers at once. In time, you'll be turning away business you'll be so busy.

 

Q: Why is sbFirstDay so inexpensive?

A: Our company mission statement is to make affordable software and to have fun doing it. We focus on keeping our costs down as a company, much like you do as a startup company.

 

Q: Can I run sbFirstDay on a Mac?

A: If your Mac can run Windows (many can), then yes. sbFirstDay was written for Windows (a pc operating system). Mac's are great, though.

 

Q: Can I run sbFirstDay on a network?

A: sbFirstDay is single-computer, single staff member software and was designed for the solo operator with perhaps a receptionist, so "no". Initially we were planning on releasing a multi-staff product called sbNextStep (and may still do that one day). However, we've found that our product fills a need that isn't currently being met by other products. We've decided to continue developing it...making it better. Our goal is to elevate it to "wow" status.

 

Q: What is the cost to upgrade to new versions of sbFirstDay from previous versions?

A: All upgrades to new versions of sbFirstDay are free for life. This keeps support call volume down and customers happy.

 

Q: Can I call the Support number to ask a quick question?

A: Registered users of purchased and trial version software can email questions anytime for 6 months without a support subscription to support@sbfirstday.com. Additionally, there is a lot of free online documentation and video tutorials available on this site. Click on the Support link to see what is available...it's extensive and free.

All support calls require a paid support subscription. The salaries of support personnel are paid by the support subscriptions, which by the way is offered an extremely reasonable rate.

 

Q: Can I replace the images in the promotional emails with my own?

A: Absolutely! There is a video in the Support video library that shows you how...it's really easy to do. It's a common need to snag a product picture off of a product website and plug that into your promotional email for a sale announcement. Again, very easy.